Refund & Cancellation Policy – Krishna Home Care Nursing Service

This policy outlines how cancellations, replacements, and refund discussions are handled for home nursing and care services arranged through Krishna Home Care Nursing Service. Specific commercial terms for a booking are confirmed directly with the care desk and may vary by service type.

1. Service Booking Confirmation

A care arrangement is considered confirmed only after the care desk and the client agree on the service type, location, shift timing, staffing category, and applicable charges. An enquiry alone does not create a confirmed booking.

2. Advance Payments

TODO – Owner approval required: State whether advance payments or deposits are collected, for which services, and under what conditions.

If an advance payment applies to your booking, the amount and payment method will be explained before confirmation.

3. Service Cancellation Requests

To cancel a confirmed service, contact the care desk by phone, WhatsApp, or email as early as possible and provide the booking reference details shared at confirmation.

4. Cancellation Before Service Commencement

TODO – Owner approval required: Insert approved terms for cancellations made before the caregiver/nurse arrives or before the scheduled start time. Do not publish unapproved penalties or non-refundable deposit rules.

Until specific terms are approved by the business owner, cancellation outcomes before commencement will be discussed case by case.

5. Cancellation After Service Commencement

TODO – Owner approval required: Insert approved terms for cancellations after care has started, including how completed service hours are treated.

Charges for care already provided are generally payable. Any adjustment will depend on the confirmed arrangement and discussion with the care desk.

6. Caregiver Replacement Requests

If you are not satisfied with an assigned caregiver, you may request a replacement. We will coordinate an alternative subject to staff availability. Replacement requests are different from cancellations and should be raised promptly with the care desk.

7. Service Interruptions

Service may occasionally be interrupted due to caregiver illness, transport issues, safety concerns, or circumstances beyond reasonable control. In such cases, we will communicate with the family and attempt to arrange continuity of care where possible.

8. Refund Eligibility

TODO – Owner approval required: Define refund-eligible situations (for example, cancelled unused prepaid periods, undelivered equipment rentals, or failed service commencement). Do not invent percentages.

Refund eligibility depends on whether payment was collected, whether service was delivered, and the approved terms for that booking.

9. Refund Processing Method

TODO – Owner approval required: Confirm refund methods (UPI, bank transfer, original payment mode, etc.).

Where a refund is approved, it will be processed using a mutually confirmed payment method.

10. Refund Processing Timeline

TODO – Owner approval required: Insert the business-approved refund processing timeline after approval. Do not invent a number of days.

11. Equipment Rental Cancellation and Returns

For hospital beds and related equipment rentals, cancellation and return conditions depend on delivery status, usage period, equipment condition, and the rental terms confirmed at booking.

TODO – Owner approval required: Add approved equipment rental cancellation, damage, and return terms.

12. Contact for Refund Enquiries

For cancellation or refund questions, contact:

Krishna Home Care Nursing Service
Email: krishnanursingservice@gmail.com
Phone: +91 80726 54011
WhatsApp: +91 80726 54011
Address: Engineer Street, Thirumalai Rajapuram, TNHB MIG V Block, Avadi, Chennai, Tamil Nadu – 600071